Whilst every effort is made to accurately process your order, mistakes can occasionally be made.
Exchanges or refunds are at the sole discretion of the Seller. (“I’ve changed my mind” is not an acceptable reason to return an item.)
If you are unhappy with your purchase, please contact the Seller within 7 days of delivery for pre-approval before returning a purchase for exchange or refund.
Unless the Seller has made a mistake and sent the wrong item(s) or the item differs significantly from the item description, the Buyer must pay for return postage including tracking.
The Seller reserves the right to decide whether to exchange an item or refund the Buyer.
Custom orders cannot be exchanged.
If an exchange or refund is approved, the refund will be credited to the purchaser's credit card or PayPal account (their original method of payment) upon receipt of the returned item, provided that the returned item is returned in new, clean, unaltered, undamaged, unused original condition and in its original packaging.
The Buyer is responsible for the cost of return postage.
Please allow up to 10 working days after our receipt of the returned item for your refund to be completed.